Consumer Rights




- Right to be protected from physical and emotional abuse

- Right to privacy

- Right to be treated with respect, dignity and to be addressed by your proper name

- Right to complain about services to a staff or supervisor or anyone else you trust

- Right to access information e.g.: counselling.

- Right to vote

- Right to send and receive mail that is viewed only by you

- Right to ask and receive prompt medical/dental care and treatment

- Right to question and refuse any treatment including behaviour management procedures,

   medications or counselling services.

- Right to wear clothing of your choice and keep your possessions

- Right to receive legal services if needed or when requested

- Right to be informed of community supports/activities

- Right to choose vocational work or other alternative e.g. drop in or other day support options that are available.

- Right to plan food menu and to refuse foods of your choice

- Right to enter into contract agreements. Contracts must be clear re: who is responsible for what.

- Right to access information compiled about you

- Right to have your information kept confidential and only be shared when you give consent

- Right to have and maintain relationships with your family and friends

- Right to intimacy as long as mutual consent is obtained and ther ight of freedom to express

   your sexual orientation

- Right to reasonable shelter with own bed

- Right to access, manage or have a say about how to spend your money

- Right to participate in leisure and recreationa activities in the community

- Right to be free from discrimination, harassment and bullying

- Right to lead and participate in your Life Plans

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